If the they are not, then the processes not only work against the staff, but they also work against each other. Not only this, but processes should be joined together and work together. Policies and Processes should be made clear to everyone and they should also be accessible. Inadequate or unclear policies and processes can bring a business to a standstill, generate low morale and impact on performance. Processes Should Work For the Staff and Not Against Them – Policies and processes are a requirement of any business, but ultimately they should be there to make things clear and easy for the staff and not there to hinder them. Businesses need to use any tools available to seek feedback from their customers and changes made based on the feedback. Investment Should Be Made In Training and Development – In these tough times training budgets seem to get cut, but if organisations are not investing in training and development, they won’t have the skilled workforce that is required to work in a lean and trimmed environment.Ĭustomer Feedback Must Be Acted Upon – If a business has no process in place to seek customer feedback they will have no way in finding out what they like about the business and what they don’t. It should be understood that just because someone is good at the technical aspects that they automatically can lead people. They are not promoted based on their ability to lead. Leaders and Managers Must Be Recruited/Promoted Based on Leadership Ability – It happens in many organisations where people are promoted based on their technical ability or the amount of time they have spent in the business. If this communication does not happen, then the workforce quickly become demotivated as they feel as though they don’t know what is going on. If ideas and changes cannot be implemented, then feedback must be sent down through the workforce to help them to understand why changes cannot be made and what changes will be implemented. These are the people that are customer facing and know exactly what the issues are in the business. Feedback must be sought from those that work on the ground. Organisations MUST but practices into place where two way communication happens. Poor Communication Leads to Poor Performance – When a business grows it can be easy to lose touch with the people that work on the ground. Here are my thoughts on the lessons from the series: Those that were featured (and even one who got cut from the show) on my ship did get an all-expense paid European cruise, so that was nice for them at least, provided they wanted to go on a cruise on their vacation from working on a cruise ship.Having just watched the last episode of the series of Undercover Boss, I think there are some key lessons that we can learn from each of the episodes. It came to like $8 per crew member when you consider how many crew members there are. His big gesture at the end was $150,000 towards crew welfare (pays for parties, day trips, etc). “When they did the 'reveal' that he was actually the CEO, they did like five shots of the crews' 'surprise'. The employee then talked about what the grand reveal was like: While no one was expressly told what the gig was, the show had already been going on for a year, so we all sort of knew what was up,” this worker revealed in a Reddit thread asking what reality TV shows were fake. The CEO pretended to be doing a documentary and had various crew members train him for a few hours. “I worked on a cruise ship when they filmed 'Undercover Boss'. They also admitted that things didn’t exactly go the way they played out on-screen. Someone who worked for a company that was featured on Undercover Boss recently revealed what it was like being on the show. Related: Andy Cohen Opens Up About His Past And Future With 'The Real Housewives' Franchise
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